Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
Several types of goods are non-returnable, including perishable items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
A receipt or proof of purchase is required to complete the return.
Partial Refunds
Partial refunds may be granted in cases where:
- A book shows obvious signs of use
- A CD, DVD, software, or vinyl record has been opened
- An item is not in its original condition, is damaged, or has missing parts not due to our error
- An item is returned more than 30 days after delivery
Refund Process
Once a return is received and inspected, a notification will be sent regarding the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within a certain number of days.
Late or Missing Refunds
- If a refund has not been received:
- Check the bank account again
- Contact the credit card company, as processing times may vary
- Contact the bank for further clarification
If all steps have been completed and the refund is still not received, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
Exchanges are only available for defective or damaged items. To initiate an exchange, email.
Gifts
If an item was marked as a gift and shipped directly to you, a gift credit will be issued upon return. If the item was not marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
To return a product, mail it.
Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.
For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as receipt of the item cannot be guaranteed.
Need Help?
For any refund or return inquiries, contact.